Privacy policy

This policy describes how Ziawin AI OPC Private Limited (“Ziawin,” “we,” “us”) handles personal data when people use our website, products or services.

Information we collect

Depending on the service, we may collect account and contact details, business information, enquiry and conversation content, uploaded knowledge, usage and device information, integration data, transaction records and support communications. Customers determine what information they connect to an agent and are responsible for having an appropriate legal basis to provide it.

How we use information

We use information to provide and secure services, configure and operate requested AI workflows, respond to enquiries, support users, process transactions, measure performance, prevent misuse and meet legal obligations. We do not sell personal data for advertising.

AI processing

AI services may process prompts, messages, business knowledge and tool results to produce responses or perform customer-approved actions. The models, providers, retention settings and permitted uses can vary by engagement and should be documented in the applicable order form or agreement.

Service providers and disclosure

We may use infrastructure, communications, AI model, analytics, payment and professional-service providers to deliver the service. They receive information only as needed for their role and subject to applicable contractual obligations. We may disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction.

Security and retention

We use administrative and technical measures appropriate to the service and risk. No internet service can guarantee absolute security. We retain information for the period needed to provide services, meet contractual or legal duties, resolve disputes and protect legitimate interests, then delete or anonymise it as appropriate.

Your choices and rights

Depending on applicable law, people may request access, correction, updating, deletion or grievance resolution, and may withdraw consent where processing relies on consent. Some information may be retained when legally permitted or required.

Cookies and analytics

Our website may use necessary cookies and limited analytics to operate, protect and understand the service. Browser controls can restrict cookies, although some functions may be affected.

Children

Our business services are not directed to children. Customers using Ziawin in a context involving children must establish the necessary safeguards and permissions before processing their data.

Changes

We may update this policy as products, providers or laws change. The revised date will appear on this page.

Contact

For privacy questions or requests, email [email protected] or write to Ziawin AI OPC Private Limited, Tamil Nadu, India.