Orchestration layer
AI Manager
Assigns work, coordinates agents, monitors pending actions, requests approvals and gives management a complete operational view.
Intent routingAgent coordinationHuman approvalsPerformance alerts
Ziawin Agentic CRM
Your CRM should not wait for people to operate it.
Ziawin gives every department a specialized AI agent, coordinated by an AI Manager and connected through one customer record.
One connected workforce
The AI Manager keeps every department working together.
It understands each request, selects the right agent, tracks unfinished work and involves a person whenever judgment or approval is required.
AI Sales Agent
Answers FAQs, understands requirements, qualifies leads, recommends products and updates the pipeline.
- Lead qualification
- Product recommendations
- Sales follow-ups
- Human handoff
AI Support Agent
Resolves routine questions, retrieves customer information and escalates difficult cases with context.
- Customer FAQs
- Order and service updates
- Onboarding
- Ticket escalation
AI Accounts Agent
Creates and updates quotations, shares payment links, tracks payment status and sends reminders.
- Quotation generation
- Quote revisions
- Payment collection
- Overdue reminders
AI Admin Agent
Routes work, maintains records, manages appointments and creates operational summaries.
- Task assignment
- Appointment reminders
- Record maintenance
- Daily summaries
Shared source of truth
CRM Control Centre
Customer profilesWhatsApp historySales pipelineProducts & pricingQuotes & paymentsTasks & support
One customer journey
From first question to payment and support.
Customers stay in one WhatsApp conversation while Ziawin coordinates the work behind the scenes.
Customer sends a WhatsApp message
The AI Manager identifies the customer, reads their CRM history and understands what they need.
The right department agent responds
Sales, support, accounts or admin takes responsibility without asking the customer to start again.
The agent performs approved work
It can answer a question, update the CRM, create a task, prepare a quotation or share a payment link.
Follow-up happens automatically
Ziawin tracks the next action and follows up based on lead stage, quotation status, appointment or payment.
Humans stay in control
The relevant employee receives full context when approval, negotiation, sensitivity or expert judgment is required.
Not another inbox
A CRM that understands, decides and takes action.
Stores the work
- Employees enter and update data
- Follow-ups depend on reminders
- Departments work in separate tools
- Customer context gets repeated
Moves the work forward
- Agents understand and update records
- Next actions happen automatically
- Departments share one customer memory
- Humans approve and handle exceptions
The shared intelligence layer
Every agent works from the same business context.
No disconnected bots and no lost handoffs. Permissions, knowledge and customer history remain consistent across the complete journey.
Onecustomer record
24/7agent availability
Everydepartment connected
Humanapproval and control
See Ziawin in action
Bring one WhatsApp sales journey. We will show you how the AI workforce would run it.
See how enquiries, CRM updates, quotations, follow-ups, payments and support can operate as one connected process.