Cancellation and refunds

Service-specific cancellation, renewal and refund terms in a signed proposal, order form or subscription checkout take priority over this general policy.

Implementation and professional services

Discovery, design, integration and custom development reserve delivery capacity and may include third-party costs. Deposits and fees for completed milestones are generally non-refundable. If a project is cancelled, the applicable agreement determines charges for completed work, committed costs and transition materials.

Subscriptions

A subscription can be cancelled before its next renewal date to prevent a future renewal. Access normally continues through the paid period unless the service is terminated for breach or the applicable plan says otherwise.

Usage and third-party charges

Fees already incurred for messaging, telephony, AI models, payment processing or other usage-based services are not refundable once consumed or committed to a third-party provider.

Refund requests

If you believe you were charged incorrectly or the service materially differs from the agreed scope, contact us promptly with the account, invoice and reason. We will review the request against the applicable agreement, completed work and consumed usage.

How to cancel or ask for help

Email [email protected] from the registered account address. Include your company name, service and invoice or subscription reference. Cancellation is effective when confirmed by Ziawin.